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Alliance Pest Prevention

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Privacy Policy

Pest Control Services

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PRIVACY POLICY

Last Updated: May 2026

1. Introduction

Welcome to the Privacy Policy for Alliance Pest Prevention. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, purchase our pest control services, or otherwise interact with us. It also tells you about your privacy rights and how the law protects you.

PRJ Solutions Ltd (trading as Alliance Pest Prevention) is the data controller and is responsible for your personal data (referred to as “the Company”, “we”, “us” or “our” in this policy).

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, title, or business name.
  • Contact Data: Includes billing address, service/premises address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details (processed securely via our payment providers).
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access our website.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website, signing a Service Agreement, or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you request a quote, book a pest control treatment, or subscribe to our services.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to carry out pest control treatments at your property).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., managing our business relationship, keeping records, or improving our services).
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., maintaining financial records for tax purposes or reporting certain pest conditions under health and safety laws).

5. Disclosures of Your Personal Data

We do not sell your personal data. We may share your personal data with the parties set out below for the purposes specified:

  • Service Providers: Third-party IT, software, and administration systems we use to run our business (such as our accounting software, scheduling tools, or payment processors).
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs (HMRC): Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for UK tax purposes.

8. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws (GDPR / Data Protection Act 2018) in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data (“the right to be forgotten”).
  • Object to the processing of your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data.
  • Right to withdraw consent at any time.

If you wish to exercise any of the rights set out above, please contact us using the details below.

9. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us:

  • Full Name of Legal Entity: PRJ Solutions Ltd t/a Alliance Pest Prevention
  • Contact Name: Adam
  • Email Address: adam@alliancepest.co.uk
  • Postal Address: 21 Budgen Drive, Redhill, RH1 2QB
  • Telephone Number: 01737 339415

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.