ALLIANCE PEST PREVENTION

TERMS AND CONDITIONS OF SERVICE

Business Details

Trading Name: Alliance Pest Prevention
Company Name: PRJ Solutions Ltd PDF
Registered Address: 21 Budgen Drive, Redhill, RH1 2QB PDF
Company Registration No: 07650374
VAT Registration No: 119 0900 34
Contact Name: Adam
Email Address: adam@alliancepest.co.uk
Telephone Number: 01737 339415

1. General Obligations

1.1. “The Company” in this agreement refers to the limited company PRJ Solutions Ltd trading as Alliance Pest Prevention as set out above. “You” or “Your” refers to the person, firm, or company identified as the “Client” on the attached Service Agreement. You are a “Consumer” if you are purchasing the Services wholly or mainly for your own personal, non-commercial use. Otherwise, you are a “Business” client.

1.2. “Services” means those pest control and prevention services that the Company agrees to carry out for you, as fully described in the accompanying Service Agreement.

1.3. The Service Agreement and these General Terms and Conditions together form the binding contract between us (the “Agreement”). Your standard terms and conditions (if any) attached to, enclosed with, or referred to in any purchase order or correspondence shall not govern this Agreement.

1.4. The Company shall carry out the Services specified in the Service Agreement with the reasonable skill, care, and diligence expected of an ordinarily competent pest control provider.

1.5. Client Cooperating Obligations: You shall:

1.5.1. Provide safe access for the Company’s technicians or representatives to carry out the Services at any reasonable, agreed time.
1.5.2. Provide all necessary facilities at the premises (such as water and power) that the Company may reasonably require to safely execute the Services.
1.5.3. Permit the Company to apply a standard missed-appointment charge at our normal hourly rate for wasted journeys caused by your failure to provide access, your cancellation without notice, or your failure to provide proper instructions.

1.6. If you are a Business client, you shall comply with all statutory, health and safety, and environmental requirements applicable to your premises and industry.

2. Duration and Termination (Rolling Notice Model)

2.1. This Agreement begins on the date you sign the Service Agreement (the “Commencement Date”).

Specific Tasks (“Job”): If the Company is performing a specific, one-off treatment or set of treatments, this Agreement ends once that Job is completed and fully paid for.
Regular Maintenance (“Contract”): If the Company is performing ongoing, periodic service visits, the Agreement will continue on a rolling basis until terminated by either party giving the other at least 3 months’ written notice.

2.2. The Company has the right to terminate this Agreement immediately, without prejudice to any other rights or remedies, if:

2.2.1. You fail to observe or perform any material term of this Agreement (including non-payment).
2.2.2. You are declared bankrupt, enter liquidation, administration, or make a voluntary arrangement with your creditors, or are otherwise deemed unable to pay your debts under UK insolvency laws.
2.2.3. Satisfactory credit references cannot be obtained or maintained for your account.

2.3. The Company explicitly reserves the right to suspend all on-site Services in the event of account non-payment.

2.4. If you are a Consumer, you may terminate this Agreement early if:

2.4.1. There is a risk that the Company’s performance of the Services will be significantly delayed or disrupted due to events completely outside our control.
2.4.2. The Company has notified you of an error in the pricing or description of the Services, and you choose not to proceed.
2.4.3. The Company fails to perform the Services within time-critical constraints that you explicitly detailed and agreed with us in writing before work began.

2.5. Cancellation Compensation: Where you terminate a Contract Agreement without giving the required 3 months’ written notice, or if the Company terminates the contract due to your material breach (such as sustained non-payment), you agree to pay the Company compensation calculated as 30% of the aggregate charges you would have paid the Company through the end of the required 3-month notice period.

3. Consumer Statutory Cancellation Rights (“Cooling-Off Period”)

3.1. If you are a Consumer and this Agreement was signed or agreed to inside your home, over the phone, via email, or online, you have a statutory right under the Consumer Contracts Regulations 2013 to cancel this Agreement within 14 calendar days (the “Cooling-Off Period”) starting the day after you sign or agree to the contract.

3.2. Unless you give the Company explicit written permission to begin work immediately, the Company will not start providing the Services until the 14-day Cooling-Off Period has expired.

3.3. If you request in writing that the Company start the pest control work before the 14-day Cooling-Off Period expires, and you subsequently decide to cancel within the 14 days, you agree to pay the Company a proportional amount for all work already carried out up to the moment of cancellation.

3.4. You have no right to a 14-day cooling-off period once the Services have been fully completed at your request, or if you are a Business client.

4. Fees and Payments

4.1. The total charges (inclusive of VAT, where applicable) for the specified pest control services are set out clearly in the Service Agreement.

4.2. Payment terms are strictly 30 days from the date of the invoice, unless alternative terms have been agreed in your individual Service Agreement.

4.3. If an invoice remains unpaid past its due date, the Company may issue a 7-day written notice to terminate or suspend the Agreement. If the overdue sums are not settled before the 7 days expire, the Company has the absolute right to cease providing services.

4.4. The Company reserves the right to charge interest on outstanding monies from the due date of payment at a percentage of 3% above HSBC’s bank base rate, at the date of invoice.

4.5. For standard ongoing Contracts, the first payment is due on or before the commencement of the Services, with subsequent payments due quarterly in advance, unless agreed otherwise in writing.

4.6. For one-off Jobs or specific treatments, payment is due immediately upon completion of the first treatment visit (or completion of the overall Job if only one visit is required).

4.7. On the annual anniversary date of a recurring Contract, the Company reserves the right to apply a price increase to reflect rising operational, material, and regulatory compliance costs.

5. Equipment Placed on Site

5.1. All pest monitoring stations, bait boxes, traps, fly units, or other equipment placed on your premises by the Company remain the sole property of the Company, unless explicitly sold to you under the Service Agreement.

5.2. The Company will maintain and service our equipment to keep it in good working order, provided you are not in default of your payments. This does not cover repairs required due to wilful damage, negligence, tampering, or unauthorized handling by you, your staff, or third parties.

5.3. Client Equipment Restrictions: You must:

5.3.1. Not sell, dispose of, or alter the placement of the equipment.
5.3.2. Notify any third party (such as a landlord or contractor) claiming possession of the equipment that it belongs exclusively to the Company.
5.3.3. Immediately notify the Company of any damage, loss, or destruction to the equipment.
5.3.4. Not permit any third party to clean, open, or service the equipment.

5.4. Removal & Damage: Upon termination of this Agreement, you must allow the Company’s authorized representatives access to safely retrieve all equipment. If we are blocked from recovering our property, you will be invoiced for the full replacement cost of the unrecovered equipment. You are responsible for any damage to our equipment while on your premises, excluding normal wear and tear or direct negligence by our technicians.

6. Limitation of Liability

6.1. Nothing in this Agreement shall exclude or limit the Company’s liability for:

6.1.1. Death or personal injury caused directly by the Company’s negligence.
6.1.2. Fraud or fraudulent misrepresentation.
6.1.3. Any other liability that cannot be lawfully excluded or limited under English law.

6.2. Subject to paragraph 6.1, the Company shall have no liability to you (whether in contract, tort, negligence, or breach of statutory duty) for any:

Loss of profit (whether direct or indirect), loss of business, loss of revenue, loss of goodwill, or business interruption.
Indirect, economic, or consequential losses or expenses of any kind.
Damage, pest re-infestation, or expenses arising from your failure to follow the mandatory structural, housekeeping, or proofing recommendations given to you by our technicians.

6.3. Subject to paragraphs 6.1 and 6.2, the Company’s total aggregate financial liability under or in connection with this Agreement (whether in contract, tort, negligence, or breach of statutory duty) shall be strictly capped at £5,000,000.

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6.4. The Company will not be liable for any claim unless you provide written notice of the event giving rise to the claim, containing full details for investigation, within 28 days of the date you became aware (or reasonably should have become aware) of the occurrence.

7. Health, Safety, and Environment

7.1. All preparations, rodenticides, and insecticides used by the Company are strictly approved under relevant UK biocidal and pesticide regulations and are assessed in full compliance with the Control of Substances Hazardous to Health (COSHH) regulations. Safety Data Sheets are available upon request.

7.2. You must take all reasonable, necessary steps to ensure that all advice, safety instructions, and exclusion timeframes given by the Company’s technicians (such as keeping children and pets away from treatments or leaving a property for a set window post-spray) are strictly adhered to.

8. General Legal Terms

8.1. Force Majeure: The Company shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by events outside our reasonable control (including severe weather, supply chain failures, or government restrictions).

8.2. Assignment: You may not assign, transfer, or subcontract this Agreement or any of your rights under it without the prior written consent of the Company.

8.3. Severability: If any provision or part-provision of this Agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. The remaining terms will remain fully intact.

8.4. Entire Agreement: This Agreement constitutes the entire agreement between the parties and supersedes all previous agreements, promises, assurances, and representations between them relating to its subject matter.

8.5. Compliance with Laws: Both parties agree to comply with all applicable UK legislation, including the Bribery Act 2010 and the Modern Slavery Act 2015.

8.6. Third-Party Rights: A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

8.7. Governing Law: This Agreement, and any dispute or claim arising out of it, shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.

9. Model Cancellation Form

(Complete and return this form only if you are a Consumer wishing to withdraw from a signed agreement within the 14-day statutory cooling-off period).

To: Alliance Pest Prevention

Email: adam@alliancepest.co.uk

Address: 21 Budgen Drive, Redhill, RH1 2QB

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I hereby give notice that I wish to cancel my agreement for the supply of pest control services.

Date: _____________________

Ordered on / Signed on: _____________________

Name of Consumer(s): _____________________

Address of Consumer(s): _____________________

Signature of Consumer(s): _____________________ (Only required if sent by post)

Terms and Conditions

Pest Control Services